Our Returns and Refunds Policy

Thank you for shopping with us! We want you to be fully satisfied with your purchase. If for any reason you are not, we are here to assist you with a smooth return and refund process. Please review our Return and Refund Policy below:

Returns

  1. Eligibility for Returns:

    • Items can be returned within 30 days from the date of delivery.
    • To be eligible for a return, items must be unused, in the same condition that you received them, and in the original packaging and with a label.

  2. Return Process:

    • To initiate a return, please contact our customer service team at info@tillius.co.uk or through our website help chat.
    • You will receive return instructions 
    • Please include your order number, item(s) being returned, and reason for return in your communication.

  3. Return Shipping:

    • The customer is responsible for return shipping costs unless the return is due to a defect or error on our part (e.g., incorrect or damaged items).
    • We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee that we will receive your returned item.

Refunds

  1. Refund Eligibility:

    • Refunds will be issued once the returned item is received and inspected. Items must meet the return eligibility criteria to qualify for a refund.
    • Refunds will be processed to the original payment method. It may take 5-10 business days for the refund to appear on your account, depending on your payment provider.

  2. Partial Refunds:

    • In some cases, partial refunds may be granted for items that are not in their original condition, damaged, or missing parts for reasons not due to our error.

  3. Sale Items:

    • Only regular-priced items are eligible for a refund. Sale items are non-refundable unless they are defective or damaged.

Exchanges

We do not offer direct exchanges. If you need a different size, color, or item, please return the original item for a refund and place a new order.

Defective or Damaged Items

If your item arrives defective or damaged, please contact us within 7 days of receiving your order with photos of the damage. We will arrange for a replacement or refund at no additional cost to you.

Contact Information

If you have any questions or need further assistance, please feel free to reach out to our customer service team:

Email: info@tillius.co.uk

Note: This policy is subject to change at any time. We encourage you to review it regularly to stay informed about our return and refund procedures.

Thank you for shopping with us!

 

Our policy will not effect your consumer rights.